Refund Policy

Returns and Refund Policy

At Retro Digital, we strive to ensure your satisfaction with every purchase. Please carefully review our policies for returns and refunds below:

Replacement or Refund for Faulty Items

If your product arrives damaged or defective, we’ve got you covered. Contact us at info@retrodigital.shop within 30 days of receiving your order to request a refund or replacement. Once the item is returned and inspected, we will process your request promptly. Additional details or documentation may be required for verification.

Modifications or Order Changes

Due to our fast processing system, changes or cancellations cannot be made once an order has been placed. Our fulfillment center begins preparing your shipment immediately to ensure quick delivery. We appreciate your understanding.

Conditions for Returning Items

We accept returns only for items that arrive damaged or defective. Unfortunately, we cannot process returns for other reasons, such as changes in preference, incorrect choice of product, or dissatisfaction after usage.

Restocking and Processing Fees

All approved returns are subject to a restocking fee, which will be deducted from the final refund amount. This fee covers the costs associated with processing and handling the returned item.

Shipping Costs for Returns

The cost of return shipping is the customer’s responsibility. To ensure safe delivery, we recommend using a trackable shipping method or purchasing shipping insurance. Retro Digital cannot guarantee receipt of your return without tracking confirmation.

Situations Not Eligible for Refunds

Refunds cannot be issued in the following cases:

  • The product fails to arrive due to an error in the shipping address provided by the customer.
  • Refund requests are made more than 30 days after the purchase date.
  • Items are returned without prior authorization from our support team.

How to Request a Refund

To initiate a refund, contact our support team at info@retrodigital.shop within 30 days of your purchase. Include your order number, a brief explanation of the issue, and any supporting details. Our team will guide you through the process and provide instructions for returning the item if necessary.

We value your trust and are dedicated to resolving any issues with your purchase. Please note that returns are only accepted for damaged or defective products, and applicable fees may apply.

Thank you for choosing Retro Digital!